QUESTION · SATURDAY Q&A

As we move into a more egalitarian programming environment that works with AI will the software sales business die?

ASKED BY · Claudio Lopez Waterman · SANTA FE, NEW MEXICO · 26 SEP 2026 · ▶ 00:59:38

THE PANEL'S ANSWER

Software sales won't die. Building and maintaining multi-user software products requires sustained development work and operations support that can't be fully automated. Empathy for users is essential; AI alone cannot replace human judgment and community understanding.

Summarised by AI from what the panel said. Watch the moment for the full answer.

IN THEIR OWN WORDS

From the transcript.

Machine-transcribed, so it may contain errors. Every timestamp opens the episode at that second.

59:32There will be four companies, ChatGPT, Claude, and a couple of more, and that's it. And we have Craig here who can predict the future and tell us exactly what's going to happen in the next five years. Go ahead, Craig. I just need a bot to take me off mute automatically. the uh no that so the reality is that much like we were talking about earlier that if you have

59:57empathy for the community that's the most important thing the other part is understanding you know what it takes to actually serve that that functionality that feature whatever and there's a lot to that you can't just sort of wave a magic wand and expect everything. There is a certain amount to it. And you see a lot of folks that do a vibe coding thing

1:00:23because they know, oh, this group of us users want this thing. And then they run into some technical difficulties. And then they just iterate on AI for a while. And then finally, they get it. But it just takes that while. And then somebody has a request for a change and building a software product for multi-users is a lot of work and running it and operating

1:00:50is a whole bunch of work. So you could do that with AI, but is that what you want to do with your time? Even if it takes up 10% of your time to do that, is it worth that? Don't you want to be doing, you know, if you want to do that, great, make it your job. If you don't enjoy doing that

1:01:09work and you want to do photography or something else do that and and rely on these other tools that somebody else has spent all that time you know building iterating iterating and creating and you can certainly use ai to interface to it but all the software is not going to be just created by ai there's too much especially if it's if it's ai to ai yeah that's that's commodity it's

1:01:38it's not worth getting into but if it's ai to humans there's always going to be humans needed to be able to say yeah that's not going to work out well or you need this thing and that's work that somebody has to do and it's not ai all right that is going to wrap our saturday show thanks to all the panelists for coming in this morning answering all these questions and to you the

1:02:01producers you showed up putting these questions as we always say we wouldn't have a show without you. Thanks very much. If we didn't get to your question, don't worry. You can always post it on another day. We'll send those questions back to your notes section of Makana. So make sure to please post them early for the next day. And thank you to the back end crew that shows up every single

1:02:19day to make these shows happen. We've got morning shows. We've got evening shows. There's so much work involved with these programs and we really appreciate the work that you do. If we were to travel around the world virtually to answer all of these questions today, according to the Talalic traversal that would have been 20 uh thousand miles that's 32 000 kilometers and 155 million

1:02:42bananas for scale in case you're wondering this was episode 2377 if you have a little time after the show we'll see you in after hours goodbye buh-bye and no AI was used to construct this program how do you know it was super intelligence we were using Bill's breaking down on us I don't think we're certainly not contemplating it, but I could see some point in the future having an AI agent type interface

1:03:29or bot that joins a talk show or panel that only responds when you ask it to, but it's like, hey, did we ever do a show about blah? And you could turn to the bot and it then pipes in. Actually, we did three and did it. And okay, great. Shut up. Thanks. I think you could generate an avatar of John Pretto or something, bring him back, and have him do all the statistics for us, which was what he was great at cataloging in the past.

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from Office Hours | Saturday | September 26, 2026.

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As we move into a more egalitarian programming environment that works with AI will the so… — Office Hours Global